Technology and public welfare has been a recurring theme in IELTS Writing Task 2, appearing in approximately 15% of exam questions over the past two years. Based on current global trends in technology and social development, this topic is likely to remain prominent in future tests.
The role of technology in public health has become increasingly important, particularly after recent global health challenges. Let’s analyze a recent exam question and explore sample essays across different band scores.
Task Analysis
Some people believe that technological advancements have made public services more efficient and accessible. Others argue that technology has created a digital divide, making these services harder to access for certain groups. Discuss both views and give your opinion.
This question requires:
- Discussion of both perspectives
- Clear position statement
- Relevant examples
- Balanced analysis
Technology transforming public services through digital solutions
Band 9 Sample Essay
Technology’s impact on public service delivery has become a contentious issue in modern society. While I acknowledge both the benefits and drawbacks, I believe that technological integration has predominantly enhanced public service accessibility when implemented thoughtfully.
The digital transformation of public services has brought remarkable improvements in efficiency and convenience. Government agencies now offer online platforms for essential services like passport renewal, tax filing, and healthcare appointments, eliminating the need for physical visits and long queues. For instance, in Singapore, the SingPass system allows citizens to access over 300 government services through a single digital platform, significantly reducing processing times and administrative costs.
However, critics raise valid concerns about the digital divide. Elderly citizens, low-income groups, and rural populations often struggle with digital literacy or lack reliable internet access. In India, for example, many elderly citizens find it challenging to navigate digital payment systems for pension claims, while some rural areas lack the infrastructure for stable internet connectivity needed to access online government services.
The impact of technology on healthcare access demonstrates that these challenges can be overcome through proper support systems. Governments can implement hybrid models that maintain traditional service channels while gradually transitioning to digital platforms. This approach, combined with digital literacy programs and accessible infrastructure, ensures no one is left behind.
In conclusion, while technological advancement in public services presents certain challenges, its benefits far outweigh the drawbacks when properly managed. The key lies in implementing inclusive solutions that consider all segments of society.
(290 words)
Band 6.5 Sample Essay
Nowadays, technology has changed how public services work. Some people think it makes things better, but others worry about problems. I will discuss both sides and give my opinion.
On the positive side, technology makes many things faster and easier. People can do many things online without going to offices. For example, in my country, we can pay bills and apply for documents on the internet. This saves time and is very convenient for busy people who work.
However, there are some problems too. Old people and poor people sometimes cannot use computers or smartphones well. Also, some places don’t have good internet. This makes it hard for these people to use online services. For example, my grandmother always needs help to use government websites.
The role of governments in public welfare is important here. They should help people learn about technology. They can make special programs to teach people how to use computers. Also, they should keep some old ways of doing things for people who cannot use technology.
I think technology is good for public services but we need to help everyone use it. The government should make sure nobody has problems getting services they need.
(166 words)
Analysis of Band Scores
Band 9 Essay Features:
- Sophisticated vocabulary usage
- Complex sentence structures
- Clear organization
- Relevant examples
- Cohesive devices
- Well-developed arguments
Band 6.5 Essay Features:
- Basic vocabulary
- Simple sentence structures
- Some grammatical errors
- Limited examples
- Basic organization
- Incomplete development
Key Vocabulary
- digital transformation (n) /ˈdɪdʒɪtəl trænsˌfɔːˈmeɪʃən/ – the integration of digital technology
- contentious (adj) /kənˈtenʃəs/ – causing disagreement
- infrastructure (n) /ˈɪnfrəˌstrʌktʃər/ – basic physical systems
- hybrid model (n) /ˈhaɪbrɪd ˈmɒdl/ – combining different approaches
- digital literacy (n) /ˈdɪdʒɪtəl ˈlɪtərəsi/ – ability to use digital technology
Advanced Sentence Patterns
- Complex with relative clause: “Government agencies now offer online platforms for essential services, which has transformed public service delivery.“
- Conditional structure: “When implemented thoughtfully, technological integration can enhance accessibility while maintaining traditional service channels.”
- Participle phrase: “Having considered both perspectives, it’s clear that a balanced approach is necessary.”
Feel free to practice writing your own essay on this topic and share it in the comments below for feedback and discussion.
