The topic of artificial intelligence’s impact on public services has become increasingly prevalent in IELTS Writing Task 2 examinations. Based on recent test reports and analysis of past papers, this theme has appeared multiple times in various forms, particularly in 2022-2023. Let’s examine one common question format that frequently appears in the actual test.
Analysis of the Task
Some people believe that artificial intelligence (AI) will improve public services, while others think it will create more problems. Discuss both views and give your own opinion.
This question requires candidates to:
- Discuss advantages and disadvantages of AI in public services
- Present a balanced argument
- Provide relevant examples
- State and justify personal position
The Impact of AI on Public Services Discussion
Sample Essay 1 (Band 8.5)
The integration of artificial intelligence into public services has sparked considerable debate regarding its potential benefits and drawbacks. While some view AI as a revolutionary tool for enhancing public service delivery, others express concerns about its implications. In my opinion, despite certain challenges, AI’s positive impact on public services significantly outweighs its potential drawbacks.
Proponents of AI implementation in public services highlight several compelling advantages. Firstly, AI systems can dramatically improve efficiency and accuracy in administrative tasks, reducing processing times and eliminating human error in areas such as document processing and data management. For example, The impact of AI on public administration has shown that automated systems can process permit applications up to 80% faster than traditional methods. Additionally, AI-powered chatbots and virtual assistants can provide 24/7 customer service, ensuring citizens have constant access to information and support.
However, critics raise valid concerns about potential problems. The primary concern revolves around job displacement, as automation may lead to unemployment among public sector workers. Furthermore, there are legitimate worries about data privacy and security, particularly when handling sensitive personal information. The impact of AI on social welfare demonstrates how these concerns affect vulnerable populations who rely heavily on public services.
In my view, while these challenges require careful consideration, they can be effectively managed through proper regulation and implementation strategies. The benefits of enhanced efficiency, improved accuracy, and better service accessibility far outweigh the temporary disruptions caused by technological transition. Moreover, The role of technology in public welfare shows that AI can create new job opportunities in system maintenance, oversight, and citizen assistance roles.
AI-Powered Public Service Delivery System
Sample Essay 2 (Band 6.5)
Many people have different opinions about using AI in public services. Some think it will help make services better, while others worry about problems it might cause. I will discuss both sides and share my thoughts.
On the positive side, AI can help public services work faster and better. It can do paperwork quickly and make fewer mistakes than humans. For example, when people apply for documents at government offices, AI can process their applications more quickly. Also, AI can help answer people’s questions at any time through computer programs.
However, there are some problems too. Many people worry that AI will take away jobs from government workers. Also, some people are concerned about their personal information being stored in computers. These are real problems that need to be solved.
I think AI is generally good for public services, but we need to be careful about how we use it. While some jobs might disappear, new ones will be created. The government should train workers for these new jobs. Also, they should make sure all computer systems are safe and protect people’s information.
Analysis of Band Scores
Band 8.5 Essay Features:
- Sophisticated vocabulary: “integration,” “revolutionary,” “implications”
- Complex sentence structures
- Clear organization and coherent arguments
- Strong examples and supporting evidence
- Appropriate academic tone
Band 6.5 Essay Features:
- Simple but clear vocabulary
- Basic sentence structures
- Some development of ideas
- Limited use of complex language
- Occasional errors but message remains clear
Key Vocabulary
- Integration (n) /ˌɪntɪˈɡreɪʃən/ – the process of combining things
- Implementation (n) /ˌɪmplɪmenˈteɪʃən/ – the process of putting a plan into action
- Displacement (n) /dɪsˈpleɪsmənt/ – the act of moving something from its usual position
- Implications (n) /ˌɪmplɪˈkeɪʃənz/ – possible effects or results of an action
- Disruption (n) /dɪsˈrʌpʃən/ – disturbance or problems interrupting an activity
Advanced Sentence Structures
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Complex with relative clause:
“AI systems, which can process data at unprecedented speeds, are revolutionizing public service delivery.” -
Conditional structure:
“If properly implemented, AI solutions could dramatically enhance the efficiency of public services.” -
Concession structure:
“Despite initial implementation challenges, the long-term benefits of AI in public services are undeniable.”
Remember to practice writing your own essay on this topic and share it in the comments section for feedback and discussion.
